The hotel was clean and the bed was very comfortable, which I appreciated. However, our check-in experience on 14th August was very disappointing. The receptionist was extremely rude and her behavior was completely unacceptable. The parking door was faulty, and despite me trying multiple times as instructed, it still didn’t work. Instead of helping, she sent me back and forth three times and then started speaking in French about us to other guests, assuming we wouldn’t understand. This was disrespectful and unprofessional. It’s unfortunate, because the hotel itself was nice, but the staff attitude left a very negative impression.