Crowne Plaza Baltimore - Inner Harbor

Service was great but the room was 79 degrees without working AC which was pretty unpleasant

Astonishingly bad service for a large hotel chain. Example: menu in room says just hit button on phone for room service....no button on phone....call front desk "we'll connect you"....they connect you, phone rings a few times and goes to voicemail box....voicemail box is full.....repeat that a few times......finally call front desk and say "this is ridiculous, how do I get room service"?......we'll have to walk over to the restaurant and get them to call you......40mins later, no call back.....walk down to restaurant to order take-out.....bar is busy but not packed....service verging on shambolic......order mediterranean pasta and beer while I'm waiting.....they cook my pasta but give it to another customer.....argument ensues among wait staff.......second pasta order arrives.....return to room to eat......find pasta dish has all ingredients except pasta!! You couldn't make it up! Awful hotel service.

Turn down the heat in public area and allow air conditioning in rooms to work Fix your breakfast as well

The soaps are very very small so ask for extra. The buffet breakfast was ok not that great. There is a self service market and that didn't have much. There is valet parking with in and out privileges but let valet know ahead of time you want your car or else you will be waiting awhile. The hotel was very clean. They do not have additional toiletries so if you forget anything you will need to find a store to purchase from.

Hotel was beautiful. Staff very plain. Professional but not friendly.