Sheraton Mission Valley San Diego Hotel

Friendly staff and comfortable rooms.

I really had very pleasant stay. The staff are super friendly. Will definitely return.

Checked into my rooms and left hotel to attend family function. When I returned I noticed someone had been in my room as things were not as I left them. I went to the front desk to get new keys as I was locked out and to get information on why someone was in my room, when the front desk manager Jackie was rude and not helpful. She said that my wife requested the room change which wasn't true, she then said no one was in the room which wasn't true, and after she stated said it was probably housekeeping but didn't give me a reason why. Next she began raising her voice and calling me a liar. If it wasn't for being with my family and so late I would have packet my belongings to another resort. I am not sure if it is standard practice for hotel personal to go into guest rooms after they have checked in but if that is standard for Sheraton properties I will no longer be staying at one.

Great stay and clean room

Excellent front-desk service. Very clean rooms and comfortable beds.

One of the best values ive found. Easy to find, in the middle of nearly every major freeway or highway. People are always friendly and professional and cost me half what other places that offer far less are charging.

The staff was very welcoming and attentive.

If they rate this a 4 Star Hotel then so is Comfort Inn, Holiday Inn and Best Western. Probably one of the worst design of a bathroom I've been to in a hotel. In order to use the bathroom you must close the door, even for men and even if you're by yourself. See picture as the door is fully open. There is no towel rack behind the door. Who has a singular towel rack INSIDE the shower and NOT have one Next to the shower? So no where to keep your towel dry except put it on the toilet or outside next to the sink. Then when you're done using it, there is no where to put it except on the floor, sink, or on a chair. Yet they want you to be green. Hmmmm.. Then when you use the hair dryer, it short circuits the room so power goes out after 3 seconds of hair dryer usage. How does that happen in any hotel? How does a hotel have such poor electrical work? Toilet clogged for no good reason. The safe is in a drawer and the rails for the drawer were broken. So when you pull it out you had to lift it up back onto the rails to slide it back in. If this all happened in 1 room, I can only imagine the lack of care they have for the rest of the hotel. Pretty sad I have to say. The one good thing is 2 of the staff is tremendous. Very nice and helpful but they doesn't help the room.

What an amazing hotel. Probably one of the best with all of those hotels to choose from in the Mission Valley hotel circle area. I was upgraded to a room with a balcony which is always a plus. The room was spacious and the bed was comfort. I would say that my only drawbacks were that parking spots were not abundant especially if you arrived late at night or if you went out for the evening and came back to the hotel. For $28 per night for parking, I would hope I am guaranteed a spot to park. Also, rooms facing the city side have to deal with the freeway noise. Not a big deal for me but may be a nuisance to some. You might want to consider the valley side if you want it a little more quiet. But solid stay for sure!

It was fine. When I first arrived, the check-in staff were quick and helpful. However, when I opened the room, the bed was not done and the pillows were somehow left in in the middle of the bed. The front desk was helpful in putting me in another room, but the initial shock of an unfinished room too me by surprise. The stay was fine, but my new room was right by the elevators and I was hearing the elevator noise all night. Also, the best wasn't as comfy and seemed like it was on it's way out. The stay was okay, great location and generally quiet area.