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H10 Puerta de Alcalá 4* Sup

4.0 star property
Hotel with restaurant, near El Retiro Park

Choose dates to view prices

Experience the essence of Madrid at H10 Puerta de Alcalá, a tranquil oasis with an inviting seasonal pool and lush living plant wall. Connect to free WiFi, unwind on the sun-kissed terrace or indulge in international cuisine at Alcala Restaurant. The helpful staff has made previous guests feel right at home.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Free WiFi
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • Meeting rooms
  • Terrace

Feel at home (6)

  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
$157 nightly
The total price is $173
Jul 27 - Jul 28
Total with taxes and fees

Why we love this property

Flavorful dining options
Experience international cuisine at this hotel's restaurant. Guests can also visit the cafe or bar, and enjoy a buffet breakfast.
Poolside summer oasis
The seasonal outdoor pool area at this hotel features a convenient poolside bar for refreshing drinks while soaking up the sun.
Cozy sleep customization
Crafted furnishings create a serene retreat in every room. Restful nights await with premium down comforters, blackout drapes, and a pillow menu.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Classic Room

A modern hotel room with a large bed, a green bench, a wooden headboard, a nightstand, and a wall-mounted TV.

Classic Room

9.2 out of 10
Wonderful
(53 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Room

Classic Room | Down comforters, minibar, in-room safe, blackout drapes

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for City Room, City View

A modern hotel room with two beds, a desk with two chairs, a TV, and framed artwork on the wall.

City Room, City View

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for City Room, City View

A hotel room with a large bed, a bedside table, a small table with a chair, a window with curtains, and a TV mounted on the wall.

City Room, City View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 215 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Room

A modern hotel room with a large bed, a sofa, a flat-screen TV, and a wall-mounted lamp.

Superior Room

9.2 out of 10
Wonderful
(12 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Room, Terrace

A hotel room with a bed, a bedside table, a lamp, a framed picture, and a window with a city view at sunset.

Classic Room, Terrace

8.0 out of 10
Very good
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

A modern hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a small table with a tray of food.

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Essential Single

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room

A modern hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a small table with a tray of food.

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Room (2 adults + 1 child)

A hotel room with a large bed, bedside tables, a green armchair, and a modern art piece on the wall.

Superior Room (2 adults + 1 child)

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Essential Double

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Double

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, Terrace, City View

A hotel room with a large bed, a desk with a lamp, a wall-mounted TV, and a decorative wall panel.

Deluxe Room, Terrace, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

A modern hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a small table with a tray of food.

Deluxe Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

A modern hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a small table with a tray of food.

Deluxe Room

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic with terrace

Down comforters, minibar, in-room safe, blackout drapes

Classic with terrace

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for City Room, City View (1 King Bed)

Down comforters, minibar, in-room safe, blackout drapes

City Room, City View (1 King Bed)

  • 247 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe

Down comforters, minibar, in-room safe, blackout drapes

Deluxe

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

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$166 nightly
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Aug 3 - Aug 4
Total with taxes and fees
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About the neighborhood

Map
Alcala, 66, Madrid, Madrid, 28009

What's nearby

  • Calle de Alcalá - 1 min walk - 0.0 km
  • El Retiro Park - 2 min walk - 0.2 km
  • Paseo de la Castellana - 6 min walk - 0.6 km
  • Plaza de Cibeles - 14 min walk - 1.2 km
  • Gran Via - 19 min walk - 1.6 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 10 min walk
  • Madrid Atocha Station - 28 min walk
  • Atocha Cercanías Station - 28 min walk
  • Principe de Vergara Station - 2 min walk
  • Retiro Station - 5 min walk
  • Velazquez Station - 6 min walk

Restaurants

  • ‪Maison Kayser - ‬2 min walk
  • ‪Cafetería Restaurante Galatea - ‬2 min walk
  • ‪Hotaru - ‬3 min walk
  • ‪Mooi Petit - ‬2 min walk
  • ‪El Pimiento Verde - Castelló - ‬3 min walk

About this property

H10 Puerta de Alcalá 4* Sup

  • H10 Puerta de Alcalá 4* Sup offers a great location, putting you within just a 10-minute walk of El Retiro Park and Paseo de la Castellana. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the seasonal outdoor pool, you can unwind with a drink at the bar/lounge. A poolside bar, a snack bar/deli, and a terrace are other highlights. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Principe de Vergara Station is steps away and Retiro Station is 5 minutes.

At a glance

DONE

Hotel size

    • 138 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • The property’s pool will be closed occasionally due to private events on the terrace.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bicycle rentals nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center (1076 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Minibar
  • Bathrobes

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 25 for adults and EUR 11 for children

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:00 PM
  • The seasonal pool is open from June to September

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses some solar energy.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

Does H10 Puerta de Alcalá 4* Sup offer free cancellation for a full refund?

Yes, H10 Puerta de Alcalá 4* Sup does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at H10 Puerta de Alcalá 4* Sup?

Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 7:00 PM.

Are pets allowed at H10 Puerta de Alcalá 4* Sup?

Sorry, pets aren't allowed.

Is parking offered on site at H10 Puerta de Alcalá 4* Sup?

Yes. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at H10 Puerta de Alcalá 4* Sup?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at H10 Puerta de Alcalá 4* Sup?

No, this hotel doesn't have a casino, but Casino Gran Via (3-min drive) is nearby.

What is there to do at H10 Puerta de Alcalá 4* Sup and nearby?

Have fun during the warmer months with activities nearby such as cycling. H10 Puerta de Alcalá 4* Sup also has a seasonal outdoor pool.

Are there restaurants at or near H10 Puerta de Alcalá 4* Sup?

Yes, Alcala Restaurant offers international cuisine.

Does H10 Puerta de Alcalá 4* Sup have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around H10 Puerta de Alcalá 4* Sup like?

H10 Puerta de Alcalá 4* Sup is in Salamanca, a short 2-minute walk from Principe de Vergara Station and 3 minutes' walk from El Retiro Park. Travelers give top marks for the hotel's prime location.

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Reviews

H10 Puerta de Alcalá 4* Sup Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant at this property offers a convenient option with a great selection of food. (40 reviews)
  • Breakfast at this property is plentiful, varied, and very tasty, with several options available. (29 reviews)
  • The pool offers a refreshing escape with a cool atmosphere and stunning views of the city and park. (9 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Breakfast
Restaurant
Rooftop bar
Bed
Parks
View
Lobby

Reviews

Verified

10/10 Exceptional

Excellent location, spotless rooms, and an outstanding hotel overall. The staff was exceptional, especially Eduardo at the reception desk. He welcomed us with warmth and professionalism, made us feel right at home, and was extremely knowledgeable about the area. He went above and beyond to help us find the information we needed, making our stay even more enjoyable. We truly appreciated his excellent service and highly recommend this hotel..
Maria, 2-night trip
Verified

10/10 Exceptional

Very comfortable beds, staff excellent, roof top bar fantastic.
Philip, 3-night trip
Verified

10/10 Exceptional

Great hotel in a great location and an amazing roof top bar
Catia, 3-night trip
Verified

10/10 Exceptional

Clean room and friendly staff
Eduardo, 2-night trip
Verified

10/10 Exceptional

The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good
Jose, 3-night trip
Verified

10/10 Exceptional

Room was lovely, location is great.
Lily, 2-night trip
Verified

10/10 Exceptional

Another wonderful stay. Excellent location next to the park. So helpful with any questions and very clean.
Melissa, 2-night trip
Verified

10/10 Exceptional

In a great part of Madrid, close to the Retiro, lots of restaurants and shops
cheryl, 3-night trip
Verified

10/10 Exceptional

Beautiful hotel. Location was great. Easy to walk to other historical places. Great, helpful staff.
Angela, 1-night trip
Verified

10/10 Exceptional

Excellent stay. Will book again. Patio and staff awesome!!!!
Hubby in Madrid at H10 having fun!!!
Brenda Jean, 2-night trip
Verified

10/10 Exceptional

Clean, great location, friendly and helpful staff
Carolyn, 4-night trip
Verified

10/10 Exceptional

Clean room, the bar is excellent and the staff amazing!
Andres, 2-night trip
Verified

10/10 Exceptional

Comfortable room but noise from other rooms, hallways and etc was a lot. But otherwise great hotel as always!
Yekta, 3-night trip
Verified

8/10 Very good

Excellent location near Salamanca. The room was comfortable and well appointed.
Lorna, 4-night trip
Verified

10/10 Exceptional

Great place to stay...and staff is super friendly.
Jose, 1-night trip
Verified

10/10 Exceptional

Staff were delightful, courteous and friendly, rooms were spotless
patrick, 3-night trip
Verified

10/10 Exceptional

The staff was friendly and effective, the hotel was beautiful, the room was perfect and the common areas were nice too.
Ignacio, 4-night trip
Verified

10/10 Exceptional

Beautiful hotel! Very clean and staff were helpful and friendly.
karissa, 2-night trip
Verified

8/10 Very good

Staff increadibly nice and accommodating, Room very nice good size. The roof top was under renovation :(. Great location!
kathleen, 1-night trip
Verified

10/10 Exceptional

We had an amazing time at Madrid, the hotel location was great and superb.
Rosana, 5-night trip
Verified

10/10 Exceptional

Madrid Business Trip

Great hotel I a great location
Chris, 3-night trip
Verified

10/10 Exceptional

Great location, nice staff and a great rooftop.
Cristina, 1-night trip
Verified

10/10 Exceptional

Best location, lots of restaurants and activities Metro Station two blocks away
Dean, 4-night trip
Verified

10/10 Exceptional

We had a fantastic stay at this hotel during our visit to Madrid. Oscar and Francisco were exceptional and went above and beyond to make our experience memorable. The moment we checked in up to our departure they were always such a pleasure to speak with very friendly, attentive, and genuinely welcoming. It made all the difference and they even sang me happy birthday. ❤️ We would absolutely return.
ROCHELLE, 2-night trip
Verified

10/10 Exceptional

Staff was great as always, rooftop priceless
Dennis, 4-night trip