SpringHill Suites Dallas Downtown / West End

Excellent stay. My sister was having MAJOR surgery. Hotel staff set up second floor area for our family of 15 to use as waiting area since we were not allowed at hospital due to Covid-19. We had lunch catered. Hotel set up coffee and tea station for us. The manager of hotel, Janet, checked in on us every hour asking if we needed anything and asking how my sister was progressing. From the manager to the housekeeper to the hotel engineer, everyone showed their care and concern. A great staff.

The toilet was broken, the tv was broken, the ice machine was broken, the pool had clumps of hair and dead bugs, the door frames were moldy, the ceiling was leaking The neighborhood was SKETCHY!

Great location and friendly staff but the hotel is very old. It is clean but is badly in need of some updating! Marriott beds are always super comfortable so that part was great and the rooms are a good size. Good hotel overall for the price.

We stayed here for a family outing. I was immediately impressed as we checked in. We arrived late that evening and the young ladies at yhe counter were just as fresh and helpful as if it were much earlier in the day. The hotel is in a older building that has been remodeled for the hotrl so there are parts that show some wear and tear but the room was quiet and comfortable. Very much enjoyed our stay.

Room was clean. People at the front desk were very polite and helpful every time we spoke with them.

Desk clerk seemed to had a smirk when I checked in for ONLY one day. She doesn’t know my plans, I was just resting for the night. Breakfast was ok service in dining area very friendly.

Was a nice date night get away time.Room was clean and just right.

The staff was wonderful, would like to see other choices of meat on the menu like turkey sausage.

Please disclose valet fees in the future. The parking cost was 1/3 of hotel cost and Valet took 20 min to get car. Won’t stay here again

Someone entered my room while I was away for a late evening event. Placed two pieces of clothing out for Sunday dress attire. One of the pieces was taken. Also left both door key cards in room by mistake. Was given a replacement card to enter room. Both cards that were left on night stand previously were also missing. Notified front desk of both situations and asked to be moved to another room. Very disappointed...