Springhill Suites by Marriott Savannah Midtown

Very disappointed. Not sure where I would start, but the carpet was not cleaned to standard. I could continue, but it is too much to include.

I booked a room for Springhill, and when I arrived at 10:00 pm after a 3-hour drive from Atlanta, I was told my room was given to another guest because they were overbooked. Tired and ready to sleep, I had to wait for them to find me a place. The receptionist found me a place at Towneplace. I asked for a King and got Queen. Imagine sleeping in Queen size bed with a toddler that loves to stretch and sleep in every area of the bed. I booked the hotel for an indoor pool but instead got a dirty outdoor pool—wrappers on the floor of the room. I had an uncomfortable night. I was going to extend my room depending on the conditions and staff. I checked out and stayed at another hotel by the riverfront. I called the hotel the next day to speak with the General manager, I was placed on hold twice, and the last time the receptionist decided to pick up she forgot I was on the phone or didn’t care cause I could hear her talking to another employee in the background. I hung. I wrote an email to the GM and have yet to receive a reply.

I booked with Springfield Suites due to their reputation and by the photos provided. It looked like a really nice hotel, and we have stayed in others and had great experiences. I booked 2 weeks prior and made sure to request a rollaway bed. At check in, again, I reminded them I needed a rollaway and extra bedding. They ensured us it would be brought to our room. As soon as we got there, the kids wanted to go swimming. The pool was a disappointed and did not look like the pictures provided. The roof’s paint was peeling, as well as the walls. It was super tight, and the floors were extremely slippery (my kids kept slipping even when walking - which I found myself repeating over 30 times to remember to walk, and even walking was dangerous). The bathroom in the hotel was well cleaned. The pull out bed was horrible. The mattress was super stained, my daughter was disgusted but tried it out and instantly said she rather sleep in the floor - it was gross and super thing, said she felt the springs on her back my son said it grossed him out bc it smelled like pee (the mattress). We were out all day, arrived back around 10:30pm, to our disappointment, the rollaway was not there. I called downstairs, but they gave away all the rollaway. I then asked for at least extra bedding, and they told me I had to come get it - at 1030pm with super whiny kids, I was annoyed, but I went down. Once I drug my whiny tired children, I was told they only had a sheet and sofa throw pillows. I was mad, ove

We traveled to Savannah my wife’s knee replacement . The motel was convenient to St. Joseph’s hospital. Employees were friendly and efficient.

Very clean. Plenty of food options nearby.

Clean, excellent continental breakfast

The toilet was broken upon arrival. The front desk could not get a plunger or anyone to fix. We had to move rooms at 136 am. She was pleasant but the person who had the key to the utility room was unreachable. She said she would give us a credit and did not.

Great stay overall. I just didnt like how the beds were full not queen, but other then that everything was great and the breakfast too.

One of my worst stays ever. We get to the room and the next morning the toilet just stops working. The water just doesn’t fill in the tank. I tried calling the front desk numerous times from the room phone and my cell phone and no response! How can a front desk not answer at 9am? By far the worst service and hotel I’ve ever experienced

Great location.