Waikiki Gateway Hotel

The Gateway was very clean and the staff were all very helpful... the building has pretty decor... but the building itself is functionally obsolete. The hallways are very narrow. All electricity is by wall conduit... a/c is wall mounted and does not work properly, tubs do not drain and even coffee pots do not work. We only stayed one night, but for the price, I had higher expectations. When I return to Hawaii, I will not stay there.

I could write a page on how amazing the stay was at Waikiki Gateway Hotel/La Croix. From the moment I walked in I was greeted with the Aloha vibes of Hawai'i. I was told that I had an upgrade and was given the Penthouse suite over looking the city and Waikiki. I had the best valet ever! He gave me awesome suggestions on where to go and what to eat. He was friendly. His name was Justin. My stay only continued to get better. I used the lobby computer with ease. my car was ready for me when ever I departed on spot. everyone continued to have smiles. As I checked out of La Croix Hotel Miles was exceptional. He joked with me about my Pok-eh Bowl. And my hiking that I did throughout the stay I had. He was personable and friendly. Always smiling! I also spoke with Melanie at check out and she had a smile and definitely gave that Aloha/Mahalo vibe right away! I felt like I was leaving a family that I made in a quick amount of time and that made me smile leaving. Like I stayed somewhere that wasn't just to make another quick stay out of a person but really enjoys their clients. I would stay there again in a heartbeat!

It was a great experience and will definitely stay more next time.

Breakfast availability was the highlight of our stay.

The first night we checked in we were told at checkin that we were getting a penthouse room and we thought it was going to be special. When we got to the room it was so small that we could barely get arround the bed and into the bathroom. I thought that this couldn't be what I booked. We should have gone down and asked about it. We arrived in the evening and wanted to get something to eat. The next morning after I thought about it we asked the front desk and we got a much bigger room that was very nice. I would have given them a 5 but not sure why we were stuck in 1508. Looking at the floor plan on the door it was the only room that size on the floor stuck behind the elevator. If you get stuck in a room like that ask if you can be moved.