Hotel LaCroix Waikiki

Our flight arrived very early so no way to check in until later however, we were able to freshen up in the restroom and the hotel stored our luggage. Spare day rooms were not available. Actual checkin was straight forward. A resort fee is charged but thats the same at most places in Hawaii. The room was at the end of the hall and had a lovely view over Fort De Russy Park to the beach. There is an accesible verandah (Lanai) here that is open to the adjoining room which can be booked as a connecting room for families. There is also a verandah on the street side of the room but it is not accessible. The room has been freshly painted and modern appliances installed however we could not find a kettle ! Which is a basic item. The shower tap is very awkward to use. The age of the hotel shows with its low ceilings throughout, old lifts and a hot non airconditioned breakfast room, although there is a few tables in separate airconditioned space. Room rates are low and that suits us as overall the room itself is very comfortable with a great view.

If you’re looking for a reasonably priced, clean, comfortable accommodation in Waikīkī that is easily accessible to shops and beaches on Waikīkī strip, this is your hotel! Friendly staff, especially Naoki and Mhila who made us feel welcome during our 3 night stay at this clean, remodeled hotel, corner room #1014, with 2 queen beds, 2 balcony, fridge, microwave (upon request at no charge), safe, 1 bathroom (small but does its job and it’s clean). We arrived early, room was not ready but they stored our luggages, so we were able to walk around without having to haul our luggages. Awesome and unexpected complimentary drinks on certain days. Naoki’s a great bartender, front manager, who works hard and really pays attention to hotel guests need! Mhila, our housekeeper, was very nice! She checked on us to make sure we have everything we needed and made sure our toiletries were stocked and fresh towels was replenished daily. An added extra touch in our room was the cookies, bunny towel and flowers on our bed that Mhila left for us daily. We did not use the pool or try breakfast as we would walk to the beach in the morning and grabbed breakfast on the way. They run out of beach towels on our 2nd day & it was only 8:15am. Gave us regular hotel towels, not big enough but did its job. Across the street is Fort DeRussy. Go through the park and you’ll see the Army Museum which is free to the public. Behind the museum is the beach! We're happy with our stay here! Mahalo, Naoki & Mhila!

Loved the customer service from the staff, friendly staff. Beautiful property in a great location. Short walk to shops, beach and dining. Delicious breakfast, if you decide to purchase.

The hotel is in the middle of remodeling, which they never disclosed before or during check in. They stuck us on the 8th floor which was in the middle of active construction. During the day, they needed access to our room in order for them to hang drywall. The bathroom was for a handicapped person, there was no counter space for our toiletries. The shower was open, and the handle for the shower would spray wildly and completely flood the bathroom. I asked twice to have maintenance look at the shower and once they came. The person looked at it for 2 min and said it was fine, but it still flooded the bathroom. It was a very disappointing experience.

Hotel condition and staff service poor and rate it more 2 n 1/2 starred. Disappointed and from website pictures it is a big fail and catfish for the reality. Only great thing great about the hotel is the location and Maui’s Tall Dark & Handsome Coffee