Sandman Hotel Calgary Airport

Front desk let the phone ring incessantly instead of answering and putting someone on hold. This was annoying both as a guest standing at the front desk listening to it and as a guest trying to call for a shuttle when at the airport. Front desk took credit card deposit and I requested that on check out I use a different card. When I checked out I had the card I wanted to use in my hand ready and I wasn’t given the option to use it, they charged the card on file

We stayed here because of an too early flight to Houston. We had a good room but we were there not long.

The title says it all....they are full so don't expect the wifi to even work...the agents both in the evening and day shift said the same thing when asked about the very slow wifi. The internet is a joke. If internet is important for you and your work/business/travel, this is definitely NOT the place to stay. Had the same bad experience with the same hotel brand in Regina.

First, maybe give the front desk a tour of the hotel and the functions of the room. Especially, use of the remite for the tv’s and the jacuzzi, when ask a question they will be more able to help!