The hotel is in a great location right across from Sefton Park, a 5 minute walk to Lark Lane, with amazing restaurants. However the hotel was nothing as advertised online. Nobody at reception you have to phone for someone to come. Our room was very small and cramped. The TV was not working, no hot water and the water was yellow when it came out. I phoned and spoke to the manager, (this is the only way to contact him, reception is unattended) and asked to move rooms, but there were non available. He gave us the code to the directors suite so we could use the shower, however when I asked if we could stay in it, he said no. I asked about compensation and was told I needed to speak to company I booked through. The bedside wall lamps had no bulbs and one didn't have a lampshade. The decor has not been changed for years, and the bar is not open and no breakfast, even though it is advertised at an additional fee. However the beds were comfortable and the linen was extremely clean. Will not be staying again.