Hallmark Hotel Liverpool South

Room service burger was awful. TV didn't work, gave them a whole day to fix it, which they failed to do. When challenged, they said it would take a few days to get a new one. Moved to and "upgraded" room with a working TV and the remote was held together with tape. Bathroom had to radiator, hand soap and they didn't replenish the toilet paper. Constant noise from slamming doors and Air circulation fans. Bed linen did not fit the beds and the mattress was the second worst I have had to slept on in approximately 400 hotels in my life. I will not be going back.

Such a shame; could be a really nice hotel in a great location but it’s old and tired and I have a feeling the staff don’t care. Great for lark lane but other than that wouldn’t stay again

Room 17 was tiny. Wasn’t particularly clean either. Hotel needs modernised. Had the Disappointed as not up

The shower doesn't work properly, showerhead fell off, poor water pressure had to run a bath to rinse shampoo out of my hair

Disappointing stay. Lights in room 307 did not work, no hot water from the shower and loud noise from the late night party downstairs kept us awake. I don’t think the hotel realises just how much noise booms to the floor above. This loud music went on until midnight. We should have been made aware and given a room a level above