Windsong on the Reef

The property was amazing from the entrance to the bedroom. #sobeautiful The staff were so friendly. From check in to check out was amazing. Samantha and the Butler we're so so so helpful and friendly!!! This is a must again!

Amazing stay! We will be back. The bungalows are so nice with everything you could want and so spacious. Love the outdoor entertainment area with built in grill, bar and firetable. TK who works as outdoor director was also amazing. Went above and beyond to get us to do water sports, give us tour on Hobie Cat and make us feel special.

Very nice property. Beach is basically the backyard of the hotel. Very quite & beautiful. Staff was very attentive & nice. The room was nice & big. 5-10 minutes drive to some of the local restaurants.

I will NEVER use Expedia or stay at the Windsong on the Reef. I have to cancel and rebook for a week later because of COVID reasons. I was told that Expedia would handle the cancellation and rebooking. I also was not going to get charged any fees because it was COVID related. Expedia never cancelled the first booking, I have multiple emails saying that they couldn’t get in touch with the resort, and when I got to my destination I had to sit at the airport for hours while Expedia and the resort went back and forth about my booking. They tried to blame me for the hotel giving them the wrong hotel email address, wanted to charge me for rescheduling and being a no show. The resort at first said we couldn’t stay, but then said they could rebook us in a more expensive room and I would have to pay the difference. It was a disaster. They were trying to screw me over for something that had nothing to do with me. It was a communication error between Expedia and Wingsong, but I had to deal with it for hours on my vacation because they didn’t want to believe that someone messed up on their end. After getting to the point of yelling and hours later. I rebooked at a WAY nicer resort and demanded a refund for the entire booking. The resort finally approved it because I had to forward them all of my emails from Expedia. I shouldn’t be made to pay for a room that I never stayed at that I called to cancel prior to my stay. You should NEVER treat a paying customer this way.

Service and cleanliness are always excellent. Derron, one of the butlers is the consummate professional and there when you need him. I was slightly disappointed that my room wasn’t upgraded to an oceanfront, especially when only 7 units were occupied in the entire place, and every previous time I stayed, I always booked a 2bd oceanfront. Maybe a little foresight for returning guests would be appreciated, since the review I would have written would have been out of this world! None the less, I will continue staying at Windsong because the staff and food are wonderful and location is top notch.

Hotel is amazing. Service is excellent. Food is top notch. WiFi very good. Highly recommended. Beach was excellent. And swimming up to the reef was great. I think they charge $10 per stay for snorkeling equipment... I think that was odd as the rest of the stuff were free (included). Overall, great stay.

Third time at Windsong and we have been impressed each time. The staff are incredibly nice and accommodating. The beach is second to none. As is always the case, the food, drinks, and facilities were top notch. Their attention to cleanliness and adjustments to operations due to Covid were spot on and made us feel confident that everything was safe and clean. Thank you for always going above and beyond! We look forward to our next visit

The suites are very spacious and are equipped with washers and dryers. They also provide laundry detergent daily. The entire resort is extremely clean!

The beach was clear and clean. The food was pricey and not enough selections of food. Also, the free breakfast didn't include eggs which was disappointed.

the plant was wonderful, but the attit;ude of the front desk was a real turnoff