2/10 – Matig
16 jun 2025
It was the worst experience the room was supposed to be Ocean view and the give a corner room we ask for another room and no luck the staff is the most racist people I ever met you ask for something and they look away like you don't even exist specially if they know you Hispanic don't know why is that .that what staff member told us they know the same language that I know english.but they diced to speak to us and their language which is the english with Patua I believe I no shore is a beautiful place with no customer service to bad never coming back here again. My room it was nice until I went to the balcony and it was dirty with construction debris.
I asked one of the pool staff for a Perrier water, but he didn't pay attention. Then the pool bartender repeated it and tried to bring it to me. My husband also asked for it, but he didn't want to give it to us. The pool bartender was the one who brought me the drinks not the server had the worst attitude against me and my husband and we didn’t know why or maybe I knew why .but that ok because we are not coming back to the hotel ever again there better place and better customer service.
Ana
Ana, reis van 2 nachten
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