2/10 – Matig
2 jan 2025
Disappointing Stay
I had high expectations for this hotel, especially since I booked what was supposed to be the best room. I was excited about the smaller, more intimate atmosphere. However, my experience was far from pleasant.
Upon arrival, there was a loud event with banging music and heavy bass from the speakers. It was incredibly disruptive, and since I had already prepaid for a non-refundable stay, I had no choice but to endure it.
The pool was another disappointment. Not only is it lackluster, but using it comes with an additional fee. To make matters worse, it desperately needs cleaning and sanitization.
Customer service was the most upsetting part of my stay. I interacted with two front desk staff members. The evening staff member seemed indifferent and dismissive. When I called to address an issue, her response was, “I just got on, and I don’t know,” offering no solution or concern. It felt like she didn’t care, which is disheartening, especially since the front desk represents the hotel’s brand.
The WiFi was also an issue. I was told it was temporarily down, but it never came back up during my stay.
On a positive note, I did enjoy a cocktail from the bar—it was fantastic! Unfortunately, the overall experience left me uninspired to spend any more money at the property.
Customer service and attention to detail make all the difference, and I hope the owner takes steps to address these issues.
Tricia
Tricia, gezinsreis van 1 nacht
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