Casa Italia Yucatan

The price value relation for this hotel is fine, so 4/5. The rooms are spacious, beds good, everything clean, bathrooms modern, amenities all you need, good safe, outstanding room service. Very nice staff. Here's where it's 3/5 or worse: it's a "B" location, two blocks (dark, but obviously safe) away from the Paseo Montejo. Anything closer to Santa Lucia Parque or the Cathedral are way better for dinner/bar options, sightseeing and anything else that you may want to do in Merida. The pool is basically a big public bathtub made for Instagram. You could dip in, but not swim a meter (if you are an adult or bigger than 4 feet). Breakfast is good (exceptionally nice cook), but selection is very limited. Being a smoker, I chose the big room with the big terrace (room 6) and still wasn't allowed to smoke on the terrace - 25sqm, no one above or besdes you. The terrace, as big as it is, features two chairs and a footstool. No table, no sunscreen, nothing else. It would easily fit two loungers, if you would want to spend an afternoon or evening reading. The best thing is that right across the street is a huge factory that makes incredible noises. Since - for European standards - the price value relation is good, I give four stars, otherwise it would be three, and next time I would try another hotel in Merida.

Awesome boutique hotel, really chic and peaceful.Beds are really goods, wifi is great, staff is awesome ! The little garden is really nice to relax.

Only issue was that we had a bit of a walk to places so location was not perfect but it was really a nice place with nice staff.

An excellent experience from the day we entered Casa Italia until two days later when we reluctantly left this oasis in the heart of Merida. The service as well as the very very comfortable rooms and settings was impeccable .I will make a beeline for this wonderful boutique hotel the next time I go to Merida. A special thanks to Kevin for the extra service. Almost forgot to mention that the breakfast is excellent too.

We had a very unfortunate say at this hotel. The objects and clothing we left outside our bags were moved around and a personal object misteriously "disappeared". It is important for travellers to feel comfortable when travelling and this kind of dishonest acts should not happen. The hotel management showed very little interest and a very lacking response. We were not contacted any further and the missing object never appeared. The control of the personnel who enters the rooms should be strengthened and there should be a better response for this kind of situations. Also the hotel room was very noisy due to some kind of motor on the roof that constantly turns on and off. We returned home very disappointed and will not be recommending this hotel.