Pretty good experience overall. The only NEGATIVES were: 1) during check-in there is a HARD sell to participate in some sort of sales pitch while doing on-the-house activities in Chicago. The front desk person simply would not stop trying to sell this, even after we told her several times in no uncertain terms that we were not interested. Definitely a bad way to start our vacation - be prepared! It was so awkward seeing that receptionist after that experience, too, she seemed cold toward us. Weird! 2) cleaning services weirdly are not provided. They say the goal is to make guests "feel like they're at home". Um, I'm trying NOT to feel like I'm at home because I'm on vacation. 3) they add a $27 per person "resort fee". What, exactly, is this for? A resort has all sorts of activities and spaces and extras. 4) Noise. You know it's a bad sign when ear plugs are provided for free. Our room was right next to the L. It wasn't terrible, and the ear plugs do help, but be prepared. POSITIVES: 1) staff (except for the first check-in person we encountered) were exceedingly friendly and helpful; 2) they let us check-in an hour early - much appreciated!; 3) very good location, loads of walkable options; 4) as 2 adults and a teen, we really appreciated the studio set up. The toilet is separate from the shower, there are two sinks, and a separate vanity also. Great set up for our small family. NOTE for parking we used the public garage at Millenium park, cheaper and onlya short walk.