Barceló Torre de Madrid

Excellent hotel in a great location - close to the centre but just out of the real hustle and bustle. Service excellent and nice facilities which were very quiet even at the weekend

updated, clean hotel with great staff and super comfy bed. Great for a couple exploring Madrid for a few days

It was awesome

Was expecting a lot more based on reviews. Initial impression was very bad, don’t wanna go into further details, just to say Sonia their PR head contacted me right away and tried to make things right/better. She was very friendly and excellent but being in similar service business making a lot of excuses for the hotel. It is very old and needs paint job badly. Said was because of luggage rack but, the marks were all over the room and in high places that I don’t think people could reach if luggage was placed on top....more disappointing things, but just get into the positives....WiFi was the absolute best I’ve ever had in years of travel.Breakfast was very fresh, lots to choose from and service was very friendly and efficient. Location was right in center of town. Easy to get to Plaza del sol and the 3 main food markets....stay was avg so 3 star review, but was disappointing.....Sonia was definitely a plus...

We decided to visit Madrid as a fantastic city to visti with my wife and family. So as always I went through several ways to find the best possible place to book 2 rooms for our 5 nights of stay. Barcelo Torre De Madrid seemed to tick all of our boxes when I booked it, but reality was far away from our experience. The room was spacious and clean with all amenities needed. Everything in the room is good quality and we were very happy about it. No need to talk about the location because its simply fantastic. Everything you need to visit, buy, and even relax is within walking distance. Top location. The staff were nice overall despite couple of a bit disappointing moments we had with them. The downside of this hotel is switching lifts to get to your room every single time. We had to get to one lift to get to the second floor and move to another lifts to get to our room. The real problem is these 4 lifts are located within a 15 meters distance from each other and you would never know which door opens to you. So, we were super tired, got back, pressed the button on the left side lifts for example, but the lifts on the right side became available and we had to walk 15 meters to get there if we were lucky enough to get there on time before it leaves. Just imagine how difficult it can be with 3 luggage! Horrible design. The breakfast was just OK, the quality of food was fine. As a coffee-lover person, I found the worst coffee of my life there. Room service is not really good