"We stayed at this hotel while visiting Machu Picchu, and unfortunately the experience was disappointing overall. The hotel is located at a higher elevation in Aguas Calientes, which makes carrying luggage there quite difficult. I asked the reception if they could assist with luggage transportation, especially since several other hotels in the area offer complimentary luggage transfers, but they were unwilling to help.
Another issue was the lack of hot water in the bathroom sinks. The only way to get hot water was through the shower. The rooms also felt extremely humid, and since the washrooms do not have exhaust fans, the humidity would stay trapped in the room and make it uncomfortable.
There was also no room service available during our stay, and the hotel only provided very limited amounts of soap and shampoo, which was inconvenient for guests staying more than one night.
Breakfast was also inconvenient. Instead of having food prepared or available buffet-style, they make each breakfast individually only after guests come down to the lobby. This caused long waits, especially in the mornings when many guests were heading out at the same time. If you have an early train to catch, be prepared to wait for everyone ahead of you before your breakfast is even started.
The only positive aspect was the overall vibe around the area. There are plenty of restaurants and souvenir shops nearby, and the hotel is conveniently located close to the train station and the Ministry of Cult"
