Unfortunately our stay was below expectations. I stayed in different Grand Hyatt hotels around the world, but this was not the service what I was used to. The hotel is very beautiful, breakfast was ok, not exceptional. Arif, chief concierge was the most helpful and friendly staff. That should be the standard for Grand Hyatt, but the staff of the front desk were not smart and slow. I had to call a couple of times before they did something with a request, this was very annoying, the staff should be trained properly, that would make this a great hotel.