Renaissance London Heathrow Hotel

Use a regular cab service when traveling out from the hotel.

Only stayed one night and the room was suitable for that clean tidy.

We loved our stay at this hotal

Very good hotel close to airport. We had a great runway view.

I booked the hotel for a meeting in London where I was arriving late in the evening and didn't have time to get into the city before the restaurants would all be shut. As a Hotels.com Gold member I was supposed to receive 20% off my food and drink order, so this was a part of my hotel choice - I knew I would be eating there. I ate there, the restaurant staff knew my name and room number, and I paid on my expenses credit card. However, when going through my receipts I noticed I had not received the discount. I contacted the hotel and was disappointed then to be told that this discount was something I should have claimed at the restaurant table, and they would not honor their discount. At no point in the reservation process was it stated that I was required to tell the staff in advance of the discount, or that I had to pay for the meal on the same bill as my room. I was instead offered double discount if I decided to return there at some point in the future, which is not in any way the same thing. Disappointing that a hotel chain I use often should advertise discounts, but then hide behind secret small print that the customer is not told about.