We are experienced travellers and mostly stay in 5 star hotels all over the world. Staying in Le Meridien in Kochi made us feel extremely comfortable and happy. In every detail it is worthy of a 5 star hotel but special appreciation we have to express for the staff (reception, reservation, restaurants, cleaning, swimming pool, luggage, concierge, cleaning, laundry lady, cooks, lounge, gym etc): seriously every employee we came across during our stay of eventually 9 nights has been professional, helpful, kind, fun and personally caring and interested.
As a MSc student in Marketing in the Netherlands, I find le Meridien exemplar to all textbook material of service marketing at it's best! The flexibility they have showed to meet our special requests and the initiatives they developed has made our stay an unforgettable experience!