There was zero cool air (fan) or air conditioning in the hotel room.
So the rooms were incredibly warm and way too hot to sleep comfortably at all. The pillows were either rock hard and too high and gave me neck pain, or was almost flat and gave my mother no support.
There was no explanation or attempt at assistance for the air situation. We were “simply” told—sorry..the air conditioning and any air is off. Sorry!
We were told to open the window. But there is no screen and construction and traffic noise outside the hotel—so we obviously did not want to leave the window open all night.
Despite the window being closed, we could still hear the construction and traffic (even tho we asked to be in a room where we wouldn’t be disturbed by traffic noise)
Never would have thought they’d be doing construction on the street early on a Saturday morning!
Also—we could hear furniture and ppl moving things above us and it seems like the housekeeping was happening very early above us and outside in the hallway. And they were VERY noisy!!
Our sleep was disturbed many times and it was just not comfortable at all.
Also, with so many English speaking guests, one would assume the restaurant would have staff that spoke a bit of English.
We found it very difficult to deal w the staff when we went for dinner.
All in all, this was not what I was expecting when I booked this hotel, and did not appreciate having a horrible nights sleep the night before I had to take a 7hr flight.