We stayed here in September for a week,upon arrival there was a little problem but that was on our side,this what quickly resolved and we got given the keycards to our room, the room was clean, spacious and comfortable. During our first night we thought the aircon was not working, a member of staff who seems to work at nights was unable to have a conversation in English and we ended up asking another member of staff the day after. The problem was the balcony door has to be shut in order for the aircon to work. (The technician and i had a laugh about it, he also was very helpful and polite). The bad points of the trip was that the maids come into the room eventhough we put the sign up for the room not to be cleaned early in the morning. This seemed to be a regular thing throughout the week. The restaurant was excellent, lots of varieties during the week, food tasted good. Only complaint was that on 2 of the days there seemed to be lacking a member ot staff and the members of staff seemed to rush too much in order for us to enjoy our meal. The animacio people (entertainment) was fun, although not enough variety. The staff were nice,had a lot of fun, and got on well with them. Although i pointed out some bad points, Next year we are planning on staying here again but for a big family holiday. One thing I would like to say about this hotel is that it is a good nice hotel, very well organised and apart from a couple, all members of staff were amazing.