We booked a room specifically with living room area. When we arrived we got a regular room without kitchen and living room. They told us we didn't book a suite but a single room. I showed them which room I booked and the problem was that on hotels.com they got the room details wrong. I booked a single executive room and in the description it states 'with living room area'. In this hotel the single rooms don't have a living room area.
So instead of admitting the mistake an taking care of it, they told us we could get an upgrade if we payed 40eu extra. Essentially saying it was hotels.com that made the mistake and we had to take it up with them.
I eventually paid the extra 40eu cause we had no place to go and we were very tired.
I felt bad about it and the next day I explained the problem with the manager. After some debate and realizing this was their fault we got our money back. I was happy, but they should have fixed the problem immediately, instead of me having first to push.
I have to say, the staff was very friendly all the way through, so that's why I don't write off this hotel.
I recommend them for their high level of hospitality. Also the room was very neat. Downside was the hard and uncomfortable couch and the lack of sunlight in the room.
Also at the time we stayed there were building sites around the hotel, so there wasn't much except for one supermarket in the neighborhood.