When I arrived I got the keys of my room and that was it, I even had to ask myself where the room was. They did not ask how my travel to the hostel went, gave no information about Malaga / options of the hostel / how to enter the building during the night. I did not feel so welcome. Also, the toilets could not be locked and the showers only had shower curtains.
When I went out and arrived back at the hostel at 3.00 I did not know how to enter the hostel, but then I knocked and a guy who worked there opened the door. He was actually really nice, so I will give him my credits! :)
At the check-out they could not see that I paid already (I even showed them my payment mail and my Paypal Account with the proof, but they still would not let me go) They were using a new booking program or so and they did not understand it. They were not so nice for me, they just left me waiting for half an hour without saying anything to me or apologising or something...