6/10 – Goed
19 maart 2019
unfriendly reaction of owner leaves bad aftertaste
We had beautiful days and enjoyed our stay. A small improvement would be a sun umbrella to create shade for the relaxing chairs.
On our last evening we ordered the seafood platter (1650 PHP). Unfortunately, the squid was overcooked and by far too chewy, the filling of the squid were raw onions and tomatoes, the shrimps were not cleaned, and the fish was quite dry. We usually don’t send food back, but this was a more luxurious meal, certainly considering the price in comparison with other food options (all German food btw was delicious). We got a very unexpected reaction from the owner Gerhard and his young German colleague from the kitchen. They said, squid has to be that way and tastes good. We could hardly cut through it and had to ask few times to get it replaced with something else. We certainly have eaten squid many times (we ate squid few hours earlier in Oslob) and never had it that way. Even though taste can differ, the reaction was quite harsh and not customer friendly at all. We felt like to defend us as guests. To top all of it, the owner mentioned that my husband should have worn a shirt which was the first time we heard it, neither was there a specific dress code. This comment was unnecessary and probably coming out of frustration. Even though the bill was reduced, the reaction left a bad aftertaste. Kitchen mistakes can happen, but it is the way you handle it which makes a big difference. Pity that it happened, as it is a nice resort and local staff was great.
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Gezinsreis van 4 nachten
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