Susanna Inn Machu Picchu Hotel

A hospedagem é simples. Cama e travesseiros satisfatórios. O barulho é péssimo, ficamos ao lado do trem, e escuta quando ele passa, mesmo com a janela fechada. O horário do check-in é 12:00 hrs e o check out 09:00 hrs. Ou seja, você paga uma diária, mesmo ficando menos de 24 horas. Fomos para Machu Picchu, e retornamos as 10:40hrs da manhã. Pretendíamos tomar um banho para pegar o trem. Quando chegamos, eles haviam tirado nossas coisas do quarto, alegando que tinha outras reservas. O que parecia uma inverdade, já que não tinha movimento no hotel. Experiência ruim. E preço até alto pelo que oferecem. Café da manhã também normal.

I loved this place and the owners and their daughter were super friendly and helpful in all respects. It’s a 3 minute walk from everything in the small town and they let my daughter and I know the best places to eat and how to find the best prices on souvenirs in town. Their breakfast room has breathtaking views of the river and the sheer cliffs of the area. If you’re visiting Machu Picchu and need a place to stay don’t hesitate to book a room here.

Great place, good location, very good quality stay! recommended in Aguas Calientes.

This is a must stay if the train does not bother you. Breakfast was great, the view while you’re eating breakfast was AMAZING. The owners were fabulous. She recommended many things for you to do while you kill time in aquas Calientes.

Our stay at Susanna Hotel was fantastic! We felt everything was taken care of from the moment that we got off the train and we were picked up by someone from the hotel with the sign. When we arrived we were shown everything about our room and given some instructions about the town and even went to get our bus tickets to go to Machu Picchu and when to start lining up in the morning. We were able to store our luggage at the hotel while we did Machu Picchu which was a huge relief. The breakfast was great and had an amazing view of the river downstairs. Would definitely stay here again and recommend to my friends!

Our stay at Susana’s was great. The room was spacious, confortable and very well decorated. It had a window with a view of the river, gorgeous. Clean and nice bathroom with all the amenities. We left early to take the bus and they prepared a breakfast to go. The service they offer is wonderful, and personalized. We will love to go back.

Items were stolen out of our bags when they were left in the care of the hotel. We left our bags with the hotel during the day when we went to Machu Picchu and we returned and picked them up and returned to Cusco. Upon checking in to our next hotel we realized that my girlfriends $1000 laptop and cable had been stolen from her bag and a $200 watch removed from my bag; the only two items of value in the bags. We had these items before checking in and our bags were in our supervision the entire time after checking out. The only time they were out of our sight were the 6 hours we left them at the hotel. Both items were hid well and would've required extensive searching to locate them in the bags. We contacted the hotel and they obviously denied responsibility. We then filed a police report and are waiting to hear back. I encourage Hotels.com to remove them from the sight until the police investigation is concluded and the perpetrater apprehended so that others don't experience the same problems.

This new hotel is amazing, very chic, clean, great location and nice staff. Susanna treated us very nicely and the breakfast was very good also. We left our luggage there while we left for Machu Picchu with money and it was all there when we came back.

Great view from bedroom, comfortable bed, nice shower, and good breakfast! Hotel staff were very nice and accommodating.

Amazing stay!..highly recommended!...superb staff