Shortly after booking the hotel, my personal information, including partial credit card details, was compromised and fell into the hands of cyber criminals, leading to multiple phishing attempts. I was informed that an investigation is in progress but not offered much of an apology.
When we were in the room, the lock on the bathroom door broke while my partner wad in there, meaning she was locked in for some time while the staff tried to open it, having to go and find a screwdriver to take the lock apart, we were told the maintenance team don't work weekend... this could have been a serious health and safety issue if there was an emergency, or for a solo traveller. Again, no apology, no offer to move to another room, and no offers of a discount or other gesture to make it up.
The decor and facilities didn't feel like a 4 star hotel, the room felt tired and in need of refurbishment.
Positives: nice location on a quiet street, comfortable bed and nice powerful shower