We booked it specifically because it stated on hotels.com that there would be a microwave in the room.. I have many food allergies, so we booked the room, so I could heat my own food, so it wouldn’t get in contact with anything else. But there wasn’t a microwave in the room.. And when I went to the reception regarding this, I was told there had never been one in the room.. So I informed him that it was stated on hotels.com that there would be, and he said that was wrong.. I can still see that it states that, so it hasn’t been removed.. It also says there is a fireplace, which I also told him, and he said that was also wrong, so there is quite many informations that isn’t correct, that needs to be updated.The check in was also quite uncomfortable. They have a check in stand, so you have to do it yourself. And I have a letter in my name that can’t be written in Japan, so I couldn’t find myself, so the reception said that I had spelled my name wrong, which I tried to explain him that I haven’t, it’s just a letter they don’t have in there alphabet. When I found myself, and we thought we had completed the check in, we were still missing our room keys, and when we told him that, he said “you made a mistake during check in, but I think I can fix it”. We had been traveling for 30 hours, we were tried, so being told it was us that was the issue, was quite uncomfortable. Maybe have a system that’s better, and be more understanding to your guests, than rude.