This hotel is amazing 10/10 beautifully decorated, so so clean, amazing breakfast buffet, service was amazing, the indoor mall was good too and price difference between inside and outside wasn't crazy. The workers were amazing and super useful too.
Shuttle bus service:
However, please be aware that the shuttle bus service unfortunately is not directly to the haram. The Voco shuttle bus is amazing its always there infront of the hotel, never had to wait ever however please know that the hotel shuttle buses all go to Kudai bus station then you get on the makkah bus to the haram area. Going there is not an issue but on the way back from the haram area its extremely hard to get the makkah bus back to kudai station, its a literal war zone as everyone is pushing to try and get onto the makkah bus back.
It's a 25 minute walk to the haram but the road is not the best in terms of walking especially after Salah its very busy. I think it would be much better if the hotel dropped you off a 5 min walk away from the haram instead of kudai bus station.