The Watergate Hotel

Great place to go!

Amazing. Best hospitality I’ve ever experienced

Check-in was just fine, however, our issues started later that evening. I asked the front desk to change our dinner reservation from 5pm to 5:30 and she stated she would handle it. Much to our surprise she had cancelled our reservation. When I went to speak with her about why she hadn’t contacted me to let me know she had changed the reservation (which at that point I didn’t know was cancelled) she stated that she had handled it but that I didn’t give her my room number. First off, I had given her my room number, but second she could have easily looked it up. I felt like she wanted to argue the point. Since it was my wife’s birthday, I let it go. Next day, no hot water for shower! The Asst GM did speak with me about our issues and vowed to handle them. But to say we were disappointed with the service would be putting it mildly. Taken separately not a big deal, but combine was more than annoying and disappointing. Our service for afternoon tea and dinner was outstanding, and Christin was a fabulous server.

TV didn’t work the whole stay, the elevators were broke.. The “breakfast” buffet wasn’t impressive.. They closed the lobby down @ 12:45 am on New Year’s Eve Valet took 45 min to bring vehicle to the “Main Street”, not to the lobby of the hotel..

Our first time staying here and we will definitely consider this as our top pick for future celebrations and recommend to guests visiting! The bed was surprisingly NOT comfortable - unless you like a thin, firm mattress. If you are booking for a river view room, be sure its somewhere between the 25 - 35 range rooms. the 22nd room has a peek-a-boo view. We stayed in a 29 room and it was perfect. The only disappointment was the hot tub. It was lukewarm and the same temperature as the pool.