2/10 – Matig
18 december 2024
The whole experience from check in to departure was a complete disaster, Thry couldn’t find our booking, I had to show them my PayPal account to prove I’d paid and were given to old unrenovated rooms at the back.
The listed stated cable TV bit the rooms had no TVs
Stated free bottled water but were told we had to pay for any water.
Stated daily housekeeping but no one came to clean the rooms while we were there.
Bedding consisted of some old blankets with holes in them and no sheets.
I finally complained to the manager who appeared genuinely shocked to discover what had happened and offered us a free shuttle service to the airport in the form of an apology.
The staff were nice but all the issues listed above just ruined the whole experience.
The hotel is in a wonderful location but it is isolated.
Menu and breakfast catered purely to Filipinos tastes and so I wouldn’t recommend this as suitable for western travellers.
The hotel itself is generally to run down for westerners tp be comfortable.
Locals probably won’t mind the short comings sorry appears very popular for functions and weddings.
First hotel I”ve ever reviewed where I really can’t think good to say about the experience,
The pool is ok I guess and it’s right on the beach
Wayne
Wayne, gezinsreis van 2 nachten
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