2/10 – Matig
10 feb 2025
The hotel has a serious issue of inherit bad design , lack of maintainence and serious staff service issue.
We stayed at the rooom with pool. I don’t know how they did it but the pool is totally blocked off from sunshine and it’s so cold that we can’t event get in fully.
Maintainence is very worn out, and it’s just not what a pleasurable experience.
Staff service quality is horrible. We asked for boat trip to see blue plankton and nothing was seen the captain just drove us out in the middle of the sea and gave us some fishing lines (not rods). It’s arranged by the hotel and ended up washing our whole evening.
Lastly , we smoked in the balcony just simply becuase there was an ashtray inside the room and we didn’t like smoking in where we sleep. The hotel wanted to fine us when they haven’t said it’s prohibited. Why would they put an ashtray if it’s not allowed?
On the day of our departure and we had strict boat departures, their hotel caddy said will arrive at 0740 and ended up it never came even until 0810, which is 30 minutes later. Let’s assume it never came, since we waited until we could wait any more.
The experience is absolutely worst experience in my life after I have stayed at maybe over 100 resorts all over the world and being in the industry myself too.
This stay experience simply ruined my vacation experience. Never recommending to anyone.
Kai Heng
Kai Heng, reis met vrienden van 3 nachten
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