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4-sterrenhotel met een restaurant, in de buurt van Kapelbrug
mooi en goed hotel
7 jul. 2021
Loved this hotel. The location was excellent, the staff was very helpful, there was…
18 okt. 2021
Deze accommodatie heeft aangegeven te voldoen aan de schoonmaak- en desinfectierichtlijnen volgens Clean & Safe (Zwitserland).
Onthoud: verzamel 10 stempels en ontvang 1 bonusnacht*
Je dient de volgende toeslagen te betalen bij het in- of uitchecken:
Deze accommodatie bevestigt dat er momenteel maatregelen worden genomen voor een extra grondige schoonmaak.
De accommodatie wordt schoongemaakt met desinfectiemiddel, veelgebruikte oppervlakken worden tussen verblijven in schoongemaakt met desinfectiemiddel, beddengoed en handdoeken worden op minimaal 60 °C gewassen en de kamerdeuren worden na de schoonmaak verzegeld.
De accommodatie bevestigt dat het de schoonmaak- en desinfectierichtlijnen van Clean & Safe (Zwitserland) volgt.
Voor de veiligheid van gasten is deze accommodatie voorzien van een rookmelder.
Deze accommodatie aanvaardt Visa, Mastercard, American Express, Eurocard, pinpassen en contante betalingen.
*Bekijk Toeslagen & Beleid voor extra details of extra kosten
Great location, we were able to walk to several places of historical interest, restaurants, shopping and central train station! We were able to check in early (before noon). Disappointed their restaurant was closed Sunday and Monday.
William, Reis van 3 nachten, 15 okt. 2021
Nice place but fire alarm went off and went down emergency exit and couldn’t open the door. Did not realize a button would open it. Needs to be apparent
Dianne, Reis van 2 nachten, 29 sep. 2021
The room was great. Location great. Cleanliness great. The only thing I can complain about is the previous residents. Previous residents in our room left loosened the magnifying mirror and the toilet brush holder from the wall. Both were quite usable, but left the bathroom looking imperfect. They also left the room safe practically unusable. But, after a request to the friendly hostess at the front desk, the batteries in the safe were replaced, and all was well. GREAT Breakfast layout. The only real complaint I have is that a restaurant waiter got a little haughty when I said that the receptionist had already checked our immunizations. I understand that they may not communicate, but his attitude was a little disconcerting. Otherwise, the meal and atmosphere of the Hotel's restaurant was well worth the visit, and the service was good after we were seated.
Christopher, Reis van 3 nachten, 26 sep. 2021
We stayed at the hotel for one night and had an amazing stay. Hotel is walking distance to the transportation hub of luzern. Our room was at 6th floor and it had a really nice balcony, room itself was really cozy and had all the amenities. Hotel is really big, had bar inside. Breakfast is paid but totally worth it. Definitely recommend.
rajesh, Reis van 1 nacht, 21 sep. 2021
Customer service not helpful. Language at times a problem. Limited chides in restaurants. Didn’t have room advertised and claimed the hotel had no control over what was advertised however lowered rate of room they gave us.
Vida Sarah, Reis met vrienden van 3 nachten, 18 sep. 2021
This hotel was a disappointment on all fronts. The room was sub-par, with batroom lights and fan not working property, with windows overlooking a narrow street where young people were partying until 2am, so even with the closed windows we had trouble sleeping. But that can be expected in the older big city hotels. The customer service is what really is disturbing in this hotel. The front desk employees are hanging onside smoking by the entrance, and when they show up, you have a feeling you are a nuisance in their eyes. If you are an American guest - stay away! You and your paper COVID VACCINATION certificate will be treated with distrust and rudeness. Be prepared to reveal your medical history if you had a booster shot, because it will be questioned. That's my experience. The three nights i spent in Luzern were marred by this hotel. This was my third hotel in Switzerland and the first real problem with certificate. I've heard "no" before due to the charging COVID rules, but never in this unacceptable tone or manner that made me very upset. They didn't even apologize when it turned out my certificate was valid indeed. Only when i asked for the employee name they started to worry and offered to pay $20 for one of three ruined breakfasts, like it would make things ok. They only care about their ratings.
Olga, Reis met vrienden van 3 nachten, 17 sep. 2021
Great Hotel in a great walking location to the train and old part of the city. Staff was amazing ! Loved it !!
Denise, Reis van 2 nachten, 21 aug. 2021
In walking distance to main attractions, hotel staff very friendly and helpful. Close to ferry tours and train station if needed.
Richard J, Reis van 3 nachten, 24 jul. 2021
Great location to the old and new city of Lucerne as well as train station. Room was very comfortable. The restaurant when open is excellent.
Ira, Reis van 4 nachten, 30 jun. 2021
Martin, Reis van 1 nacht, 25 jun. 2021