Novotel Orléans St Jean de Braye

Super fijn en net hotel! Wij waren er voor een overnachting op weg naar huis, 2volw en 2 kind en waren erg tevreden! Goede bedden, lekker ontbijt en een mooi buiten zwembad.

Helaas niet zoals we van Novotel gewend zijn. Bij aankomst overlopende vuilnisbakken die niet zijn geleegd, 45 min op het terras gezeten zonder dat er een bestelling opgenomen werd, zelfs niet nadat we om de kaart waren wezen vragen. Kinderen zaten op het springkussen toen een medewerker de stekker eruit trok, levensgevaarlijk! Al met al zeer slechte services en niet wat we gewend zijn. Besloten om diner buiten de deur te doen.

We have stayed at this hotel 3 years running now as an overnight stop on our way to and from the Mid Pyrenees, and we have always had a enjoyable stay, HOWEVER On our arrival at the hotel on Sat 25th August, we were allocated room 234, and on entering the room I noticed that there were long black head hair on both the duvet cover and in the bathroom floor, also when going to bed that night we noted that there wasn't a mattress protector on the mattress, just a sheet, of which I was quite shocked, as there has always been a mattress protector on our previous stays, through the night I appeared to have been bitten by a flea or similar whilst sleeping, thet were not a mozzie bites, and since arriving back in the U.K. I have been advised they were definitely a flea bites:( I'm so gutted :(

Lovely hotel. Breakfast would have been great but the staff didn't top everything up so people spent more time waiting for things. Good pool and outdoor area.

Unfortunately we ordered a fillet mignon and we were served pork?! Figure that!! The lady running the front desk sorted and deducted the price, but it doesn’t help when you want to eat and now its to late to order again! We ordered room service in the morning for a apple juice and a orange juice which took over 35 minutes to come. When I said all was fine we were ready for leaving the man who brought the drinks in a very aggressive manner told us we need to speak nicer and be nicer even though he was the one late. If you don’t want something as a customer then that’s on the customer and I do not need to be told to be happy!! Very poor