Novotel Orléans St Jean de Braye

A pleasant Novotel that appears to have been recently renovated to a good standard, but without much attention to detail - see photograph of kettle and hand basin. How would you get water into the kettle?? I suppose it saves on teabags! The room was comfortable although the heating kept reverting to a low temperature (and this was in the recent cold spell). Once reset, it worked well for an hour or two. The shower was in need of maintenance, having a "drooping" head that couldn't be tightened. The restaurant provided good food, but the service was slow. There was a team of three serving, but the leader spent most of his time at his computer, leaving the two ladies to do most of the work. All the staff were pleasant and friendly, and I would use this hotel again

The hotel is being refurbished so half our floor was a building site, carpet not quite finished being laid, trip hazards around the pool and nothing to do near the hotel unless you drive there. As a stop over for the night it's probably ok - and if you are happy to driven somewhere (but we had driven for 10 hours so it wouldn't have been nice to be able to walk in to town or something). We found the chateau around the corner (not much in the way of sign posts or footpaths or directions from staff). Ok for a 1 night stay but service is not quite 4 star - they don't necessarily think that if you are the customer that's they should look after you!

This hotel is amazing. Recommend it.

Unfortunately the family room with pool view I had booked back in January for 2 adults and 2 children had been given away prior to our arrival, and as there were no other family rooms avail and to make up for it the hotel was prepared to give us two rooms, for free, but no where near to each other, after complaining that that was inot good enough, they through gritted teeth gave us 2 Executive rooms, (Executive part was it had a luxury coffee maker and a robe in the room) not adjoining, but near to each other on the 4 th floor, wouldn't have been a problem if the stairs were open for usage, as there was only 1 lift in the full hotel for all the guests :( . We are booked to stay there when returning, I just hope we get the family room as booked originally in January . I'm not holding my breath though :(

The hotel was being renovated but that did not interfere with our stay at all. Our room was very nice but the toilet floor had not ben cleaned so we contacted the desk and it was cleaned straight away. The lax attitude of the cleaner could have spoilt our stay but it did not as it was dealt with in a few minutes. We will stay there again as we travel the route 4 times a year. Thanks to the night manager.