People are very friendly, but not everyone speaks English, which makes communicating a little harder. Their system is not up-to- date either which, in my case, has causes double payment. They are doing their best to have this corrected and as for kindness and helping out, they are doing a great job.
The location is great, just before Paris, which makes it possible to book last moment. If you are planning on going there in the morning and you want a break just before, I can highly recommend a sleepover over there.