Check in, poor service. Not really hospitality and or service minded staff, not a great customer journey.
Rooms, ok but nothing great. Different than the pictures on the website promises. Its not dirty, but not clean as well. We made some small complaints with the staff, and only one of the issues was resolved. They never followed up on the other issues and or complaints.
Rooms aren’t acoustically good, i had the room next to an elevator and a loud Chinese sports-team across the hall. Not good for your sleep time.
The beds in the rooms are ok, the sheets are less attractive. We found stains on the sheet that stayed there for four days. They just make up the bed but don’t change the sheets. They also don’t vacuum the floor, there is visible dust in the room and the air quality is not good.
Outside environment is a lot of waste of all kind, not an environment where you would like to receive guests. Several people hanging round the hotel. It feels like you are in a abundant area. When you come back to the hotel in the evening, staff just looks but says nothing.
Breakfast, very average. Staff is far from service minded. They greet you if you greet them. Thats it. No customer journey here as well.
Wifi available, however not stable. It goes down very often.
Overall, we would rate it at a zero (0). Not to come back anymore and we wont make reservations with a Novotel anymore. Advice: dont book this hotel!