The staff makes this hotel special. I would rate this hotel 2-stars. Lack of room in bedrooms, worn interior in places, beds are hard, some rooms have unusable tubs, drains don't close, difficult to twist body to wash hair-awkward placement of shower. Cleaning crew great, but schedules of noise cleaning rooms on all floors at once goes on with loud conversations for hours. Check out Forbes for ratings and AAA. I was disappointed, as I travel to Paris often- it was not remotely 4 stars in Paris as I am used to.