Floor was still saturated from cleaning & room was full of insects on late afternoon check in. Dinner hot meals were served cold. Took 40 minutes to get 1x beer and 1x coke can during dinner, and we only got them because we went back to check with the bar staff. Breakfast ‘buffet’ (not complimentary, not cheap) - worse quality than a dodgy backpacker hostel where it would at least be free… fruit, cereal, and toast… was essentially empty for almost an hour before some slow restocking occurred. Wifi is extra charge and the access code is restricted to that specific device not the room number, you cannot even use it on both your own phone and iPad for example, minimum charge of NZ$20/5gb per device is ridiculous. Most of the staff were friendly and tried their best to help however they could which was the only good note. This places feels so so old and weathered; like no maintenance or minor renovations have occurred for 20 years. Considering the expensive prices they charge for everything, this place is pathetic overall. Honestly, stay literally anywhere except The Rarotongan for a better experience