Claiming to be a five-star hotel is an absolute joke.
- the facilities are four stars. Good, but not extraordinary. The room is quiet and the quality of sleep was great.
- the service is comparable to a two-star hotel, maybe 2.5.
- first reason for poor service: I ordered Uber Eats and wanted the food on the door as I was stuck in an online meeting. The reception not only refused the driver to go to the room, but they also refused to deliver it as a paid room service. Note they did this despite being a «business-friendly» hotel with a business center and all.
- second reason: you get towels for the training facilities, but they refused to give me two towels—one for the sauna and one for the shower.
- for each of these two situations, I was met with an arrogant tone that completely ruins the impression of the hotel.
- we did get a two-hour checkout extension for free, which we appreciated.
- the breakfast is ridiculously expensive, would much rather suggest you visit the restaurant Hygge 50m down the street.
The hotel isn’t a five-star like Sofitel and the likes. With the poor service, it’s far from a four-star but by training the staff better, four stars is deserved. Management would benefit from doing more «user testing» to remove unnecessary friction between the guests and the staff.