I was a little disappointed overall with the stay, I booked a deluxe King size room for our special 35th wedding anniversary, when we arrived it was made up as 2 single beds, I went down to speak to reception who said they could change this, and then my husband had ordered a bottle of fizz to be in the room on arrival which was not there, he spoke to reception who said they would get one up there. Later that day My Daughter rang to say she had asked for one to be in the room with a card, no sign of it, so went back to reception as beds still single, husbands bottle still not there. Duty Manager spoke to me, said she would sport beds, and put Husbands bottle on the dinner table, and chase the other one and let me know. Had to ask for bottle in restaurant but it did come, beds when we went to bed just pushed together but still single, no call about other bottle. Went AGAIN to reception the next morning to be told they had found the bottle and card and would put in room, which they did later, spoke about the beds and said they were not good enough as moved apart, they said they would sort with housekeeping - never happened!!!
The hotel itself was nice, the restaurants were good and food very good, but felt a bit let down on what should have been a special occasion by lack of people following through with what they said they would do and if my daughter hadn't asked if we had received their bottle it probably would not have turned up!! I should not have had to chase so many times