Starfish St Lucia Resort – All Inclusive

To begin, our check in took 45 minutes because they couldn’t find our reservation. Then we ended up with 2 double beds when I had chosen a king when I reserved the room. The toilets in the lobby bathroom did not flush so my first impression was not great. After we tried to shower in the room (no water would come out of the shower) and our room toilet did not flush, the front desk told us there was a water main break on the island and all the hotels were affected. The next day we took an excursion so we talked to others staying nearby. They all had water! The real problem was our hotel did not have the spare tanks full like they should have. The water shortage lasted 3 days-we thought about leaving the hotel but each day we were told that the water would be fixed shortly. So we stayed. By our 4th day we finally were able to take a shower. The situation was made worse by the total disregard shown by the front desk. They were rude, non apologetic and when checking out the manager avoided us when we tried to speak to her. The property also needed some TLC-the hot tub by the pool was not warm, the tennis courts were in ruins and cups and wet towels by the pool were not picked up sometimes until the next day. On the positive side, the food and drinks were good, the beach was beautiful and the young man giving out the watersports equipment was very helpful. Also, the rooms were clean, the view was lovely and the beds comfortable.

They are under new ownership as of Oct 2019 so they're supposedly going to be doing renovations. This is (Jan 2020) a lower end resort, but if you're looking to save money it's fine. Food is okay, rarely great. Even though it's an all-inclusive we went out a couple of nights for better food in restaurants. Hopefully when new management makes their imprint staff will be better coached and more inspired. Overall it's a decent place - add a star for the cost effectiveness.

Our Stay was amazing. We will always stay here aslong as they are around. Staff was Great.. Shout out To the Guy who took us sailing. The tall brother at the front desk with the beard. The Breakfast Chef Anthony awesome..