Le Meridien Ile Maurice

Amazing dump. We checked in early to leave our bags. Lots of time to check in and we were late. No check in for the bags. Came back late after long day. Raining hard. Water coming through light sockets in lounge. No food available late. Lounge waitress very,very slow but also totally indifferent. Took forever to get the check. Bags were not in room. I called upstairs - they could not find them. After 10 minutes I went to help look. The bags were found right next to main entrance where presumably they were left all day unsecured. Luckily no one took anything. No late night menu in room as promised. No help bringing bags up in morning - no elevators - only stairs. No latte with breakfast in site of three polite requests and assurances it was on its way. Check out took over 20 minutes. Only one clerk working until we complained to guest services and the line grew to over 5 guests. Old, tattered property with only 1 in 5 workers who seem to care. Extremely expensive considering facilities and overall approach to guests.

Stayed in the Nirvana area. Staff were friendly and very helpful. Clean and comfortable rooms. Beautiful and quiet pool area; so nice to not have loud music blaring in a pool area! The loungers quickly filled up and there could have been more sun umbrellas, but the mellow and relaxed vibe made up for it. Would definitely recommend

Large beachside hotel, that did not live up to my expectations. I booked a “NIVANA” room in what is apparently there best rooms. The reality is that I felt it was tired, dated and not at the level expected. On a very positive side I thought the hotel staff around the NIVANA complex were excellent and very friendly.

Worst customer service ever. Upon arrival we were sent by ourselves to search for our room. Same for spa services, no proper instructions given. Had requested a birthday cake, confirmed cake 2 days before stay. Cnfirmation received, upon arrival re confirm, confirmation received, after dinner re confirmed, again confirmation given. Confirmation for cake was for midnight in my room. But unfortunately, when called for the cake at 12 10 pm, the reception knows nothing about it and apologised and asked to make MY COMPLAINT tomorrow morning. Birthday party was mo more a surprise, no one care for all the requests made not once not thrice but several time. Will never ever recommend anyone at Le Meridien. An apology does not return the time and expectation for a good stay.