It's overall a nice hotel. Our room was clean and comfortable. It's quiet and efficient.
But we had an unfortunate incident with an item (a coffee mug that we bought as a souvenir) that got lost somehow. Don't know if it was stolen or if the cleaning lady broke it, but it was nevertheless gone. We called about it three times with housekeeping and the receptionist. They would look into the matter, but didn't.
The next day I complained about this, and the responsible manager informed about it. She returned saying that they looked but could find it nowhere.
It was only a coffee mug, but since the safe in our room was broke we had to carry our valuables with us all the time. I think 'property management' is an issue at this hotel.
Apart from the manager we spoke, the staff is quite impolite and suffering from the 'I couldn't care less' attitude. Not the maids though, they were all very friendly and hardworking. I hope it wasn't them who lost/broke my coffee mug ... ;-)
We're not coming back, that's for sure.