8/10 – Zeer goed
8 februari 2023
Disappointment.
I arrived at 10 O`clock at night after a 4 hour drive. My room was clean. The bed was comfortable. I was very disappointed to find there was no remote control and I couldn`t watch television. I couldn`t open the window to let fresh air in. The breakfast was amazing and I was very well looked after by one lady. The concierge was very helpful looking after my luggage whilst I had breakfast. When I checked out I mentioned to the receptionist that I was very disappointed that there was no remote control in the room and I couldn`t watch television. `Did you pick up the phone ?` she said ! `Ma`am, I arrived at 1000 O`clock at night after a 4 and a half hour drive and I was too tired to be chasing up after a remote control. That`s not my job ! The room should be checked before I check in and, at over 100 pound per night for one person, I would expect that to happen !` I was NOT happy with this service at all. I did not receive the amenities that I had paid for and on top of it I was patronised. Celtic Manor, I was disappointed !
Josephine
Josephine, reis van 1 nacht
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