2/10 – Matig
8 oktober 2017
Smelly and
The room was situated in the basement with a very small window, so no daylight. apparently previous guests had smoked in the room, housekeeping had tried to mask this with some spray but this made it worse. Also the bathroom was not clean and smelled badly. There is no possibility of ventilating the room through the tiny window.
The bedspread had lots of dirty spots. Late in the evening our upstairs neighboor returned and dogs started barking. We could hear every step and talking as if they were in our room. We had a horrible night and hardly slept.
We informed the receptionist but the hotel was fully booked, she suggested the next morning to get in contact with the menager of the hotel. We could not speak to him, so we sent a few emails but received no reply ar all.
The hotel is one of the more expensive ones in the region and we realize it is a converted monestry with certain limitations. We are very disappointed and feel not being taken seriously.
Ruud
Ruud, reis van 1 nacht
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