We booked a double room with balcony, 15 square meters, with bath/douche through hotels.com. The room was already paid. On arrival the reception gave us a very little room without balcony and a very little bathroom without bath.
When we mentioned these things again at the reception they told these things were ‘Preferences’ ?? We strongly advised the reception to give us what we paid for. Then they told us they did’t had a room with balcony left, we reserved this booking already three months ahead, so something is wrong here. Finally we received a room, bigger than the other, but smelling humid because of the fungi in the bathroom. Also there was again no balcony. When we reported the smell att the reception, the reaction was zero.