4/10 – Redelijk
9 april 2018
Nice hotel, poor reception staff
Arrived at the hotel to be told I had not paid for my room and they needed to take my credit card. I was in a rush, so did this. The hotel room was comfortable and the breakfast the following day was good and hot. I went to check out and had found the confirmation email detailing that I had paid. The same receptionist stated I had not paid and demanded that I signed her invoice. The female manager came over and told the receptionist to scroll down on her computer. The manager confirmed to me that I had paid, to which the receptionist rolled her eyes at me. I was surprised at her attitude and never write reviews normally. But wanted everyone to be aware of this issue and this receptionist doesn’t get anyone to pay twice, like what happened to me. Overall, a nice hotel ruined by a receptionist with attitude
Mr Francis
Geverifieerde gastenbeoordeling van Hotels.com
