The staff was accommodating and helped by getting us a cab, giving directions and instructions for the room. The hotel is situated in a lovely spot, near the plazas, restaurants, museums and lots of activity in the evenings -- great for people-watching. The old city with cobble streets, wrought iron grates on windows of the stuccoed row houses, buildings dating back to the 17th and 18th century. The hotel building itself was beautifully remoded with a rooftop restaurant where we enjoyed evening sunset, view of the church steeples and domes, and a delicious breakfast. The bed was comfortable, water hot, a mini-fridge stocked with water and a few sodas, a coffee maker, a small tale and two chairs and a tiny balcony that opened to the street - very charming.