Loved our stay here, the place is new (Jan 2023) the people are lovely and give great service. Lots of kid friendly activities they help with getting taxis to turn out the falls. The staff are new but eager, spa was fabulous, pool is great The missing star is for the food, there is LOTS of it but the quality not great, the baked goods were heavy and the western food subpar, the Zambian food was good so stick to that. Room service was dismal slow and tasted off. Loved our stay, so would definitely come back just hope the menu changes 😁