First we got a room which smells to sewerage and without windows to outside. Housekeeping put a piece of paper on the pit against the smell. We didn't accept it and wanted another room. Then we got a room above the reception (noisy!!), wires all loose, dirty toilet etc. Pictures will be placed later. This was really the most awfull room, for the amount of money we paid, we had during our 4 weeks in Vietnam. Besides A/C fell off automatically after 5 minutes!! Shower is not good as well, too less water and you have to hold it continously. When you want help they all don't speak English. We didn't accept it and we showed pictures of the awfull room to be placed on internet. Then we got a better room. They promissed us a taxi to the airport and dinner for free. The latter we did not received. They don't keep their promissess. Not enough towels at the swimming pool. Two other couples had the same problems (not received the promissed room and poor quality) as we did and left the hotel!! If we could have done that we'd did the same. Finally, a path passess the two sections of the hotel, so a lot of noise of scooters early in the morning.So only one warning: do not go here. Hoi an is nice, but this hotel does not provide you a holiday feeling. Food is not good as well. What is? The location, but there are much nicer hotels with good service and good food. So no need to stay here!! Would never stay here again.